Refund Policy

The Short Version

We offer a 7-day money-back guarantee on all PRISM purchases. If you're not happy for any reason, email us within 7 days of purchase and we'll refund you in full, no questions asked.

Why 7 Days (and Not 30)?

We want you to feel confident in your purchase. The 7-day window gives you enough time to test PRISM in real sessions and decide if it's right for you. If it's not, we'll refund you. No questions asked.

How to Request a Refund

Email support@konceptaudio.com from the email address on your account within 7 days of your purchase date. You don't need to explain yourself, but if you tell us what didn't work, we'll use it to make the product better.

What Happens

• We process the refund via Stripe within 1 business day.
• Funds appear on your card within 5-10 business days depending on your bank.
• Your PRISM license is revoked, and the plugin stops processing audio after its next online check-in.
• You'll receive a confirmation email when the refund is issued.

After the 7-Day Window

All sales are final after the 7-day window has elapsed. We do not offer refunds for:

• Purchases older than 7 days;
• Change of mind after the window;
• Hardware incompatibilities not caused by PRISM (e.g., DAW crashes unrelated to PRISM, discontinued OS versions).

Exceptional Circumstances

If PRISM fundamentally does not work due to a bug we can't fix in a reasonable timeframe, we'll refund you regardless of the window. Reach out and we'll work it out.

Chargebacks

Please email us before disputing a charge. Chargebacks cost us the transaction fee plus a penalty regardless of outcome, and almost always result from issues we could have resolved directly. Accounts with filed chargebacks may be revoked.

Questions? support@konceptaudio.com.