Question 1

Which DAWs and formats are supported?

Accepted Answer

VST3 and AU on macOS (Apple Silicon native + Intel, 11.0+), VST3 on Windows (10/11, 64-bit). Tested extensively in Ableton Live, Logic Pro, FL Studio, Cubase, Studio One, Bitwig, and Reaper.

Question 2

Does PRISM use a lot of CPU?

Accepted Answer

PRISM is built on a lightweight DSP engine. Typical CPU usage is under 1% per instance on an M1 MacBook Air. You can run 10+ instances in a session without strain.

Question 3

What's the refund policy?

Accepted Answer

7-day money-back guarantee after purchase. Email support@konceptaudio.com within 7 days and we'll refund, no questions asked.

Question 4

Is this a subscription?

Accepted Answer

No. One-time purchase. You own the plugin forever. All v1.x updates are included free.

Question 5

How many computers can I activate PRISM on?

Accepted Answer

Two at a time. Your license is tied to your email account, not your machine. Deactivate an old device from your account dashboard and activate a new one. No iLok, no dongle.

Question 6

Can I use PRISM offline?

Accepted Answer

Yes. PRISM checks in with the license server every few days while you're online. Once authorized, the plugin keeps working offline for an extended grace period.

Question 7

How do I install it?

Accepted Answer

Download the signed installer from your account. Run it. Open your DAW. PRISM appears in your effect list. Sign in with your email and password on first load.

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